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4. Resources and Links

Carer Information

Alfred Health Carer Services

1800 052 222
Advisory and support for carers in Melbourne’s south. List of carers support groups.



08 7221 8233
Palliative care knowledge website with information on: Living with illness, how to care, at the end, bereavement, grief & loss, groups with specific needs.


Carers Victoria

1800 242 636
Statewide voice for family carers, representing and providing support to carers in Victoria.


Carer Gateway
National online and phone service that provides practical information and resources to support carers. Interactive service finder helps carers connect to local support services.


Palliative Care Australia
National peak body for palliative care. Provides links to services in your area & resources


Palliative Care Victoria

03 9662 9644
Information, support and advocacy for quality palliative care. PCV offers two important booklets: 1. About Palliative Care 2. Supporting a person who needs palliative care – A guide for families and friends


LGBTI Carers

1800 242 636
Support for LGBTI carers


Young Carers Respite and Information Services Program

1800 242 636
Carer stories, tips, resources, bursary program, advocacy. You can also call 1800 052 222 to find out about respite, practical help and social activities for carers under 25


Information and tools for improving understanding of dying

Carer Services



The Office of Public Advocate

1300 309 337
Level 5, 436 Lonsdale Street, Melbourne, VIC 3000


State Trustees

03 9667 6444
Provides a broad range of legal and financial services (legal wills, estate planning, probate, power of attorney and trustee services)


Elders Rights Advocacy

1800 700 600
An independent agency funded by the Australian Government to provide advocacy services for people receiving Australian Government funded aged care services in Victoria.


Seniors Rights Victoria

1300 368 821
Information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence.


Aged Care Complaints Commissioner

1800 550 552
Free service to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.


Veterans’ Affairs Network (VAN)

1300 551 918
Assistance for Veterans, widow(er)s and their families


Australian Charter of Healthcare Rights
The key rights of patients and consumers when seeking or receiving healthcare services.



beyondblue 1300 22 4636 24-hour telephone counselling service. Online and email counselling 7 days a week. Lifeline 13 11 14 24-hour telephone crisis support and suicide prevention. National Carer Counselling Program 1800 242 636 Carers Australia program: Provides short-term counselling. The Carers Associations in each state and territory also run local support groups Australian Centre for Grief & Bereavement 1800 642 066 Grief education and a range of consultancy services to develop and enhance the capacity of individuals, organisations and communities to deal effectively with loss. GriefLine 03 9935 7400 Griefline Community and Family Services listens, cares and supports people experiencing loss and grief at any stage in life. Includes online counselling service. Equipment and aids Coastcare Medical Equipment 03 9707 4955 Rehabilitation and medical products for hire and sale. Accredited for DVA and SWEP. Equipment that can be provided quickly overnight: Shower chairs, Commode, Recliner chairs, Hospital beds. Independent Living Centres Australia 1300 885 886 Offers advice on a range of products and services to help with aspects of day-today living, including mobility, sleeping, eating and transport Endeavour
Life & Care 9703 2900 Provider of home health care equipment. City of Casey City of Casey’s guide to programs and services for equipment and aids for people with disabilities. Carer Services Financial support / government agencies Financial Counselling Australia 1800 007 007 Information about financial counselling and help to find a qualified counsellor. Centrelink 13 27 17 Department of Veterans Affairs 13 32 54 Home help Your local council PCSE can help you organise some Council community and in-home services Home modifications Peninsula Health Domiciliary Care Referral 1300 665 781 Home based assessment and maintenance program for frail, older and younger disabled people and their carers who live at home Home Modifications Australia 02 9281 2680 National peak and industry body that represents providers and promotes the benefits of home modifications. mecwacare 1800 163 292 Provides in-home nursing and care throughout Melbourne’s southern & eastern suburbs. Home nursing PCSE Home nursing can be organised as part of your palliative care. Private services are also available Bolton Clarke at Home Support 1300 33 44 55 Provides a range of practical, flexible home care services covering nursing, home assistance, allied health & mental health. Carer Services Issue resolution Health Complaints Commissioner 1300 582 113 If you are not satisfied with your health service provider, you can raise your concerns with the Health Complaints Commissioner.
Living at home assessments Council services Your local council website Cardinia, Casey, Greater Dandenong, Kingston Councils. Living at home assessments assist people to explore a range of ways to live independently and remain active members of their community Personal care Council carers Alfred Care Baptcare MECWA
Bolton Clarke at Home Support

13 22 78
1800 163 292
1300 33 44 55 Your local council website Cardinia, Casey, Greater Dandenong, Kingston Councils. Respite / short breaks Commonwealth Respite and Carelink Centre Southern Region 1800 052 222 (BH) 1800 059 059 (Outside BH) Respite, practical and emotional support for carers in southern Melbourne. Support groups PCSE Carers Support Group 03 5991 1300 Call PCSE for further information Alfred Health Carer Services 1800 052 222 Links to carer groups located in Melbourne’s south Carer Services Transport Red Cross 03 8327 7700 [email protected] Has disease specific volunteer transportation
Illness-specific organisations Cancer Council of Victoria 13 11 20 Communities of people affected by cancer that you can connect with online, by phone or in person Lines are open Monday to Friday, 9am to 5pm and staffed by experienced cancer nurses with oncology qualifications. Although staff are unable to give individual medical advice, they can talk about the effects of specific types of cancer and explain what will happen during processes like chemotherapy, radiotherapy or other cancer treatments Dementia Australia 1800 100 500 Helpline email: [email protected] Webchat: Dementia Australia advocates for the needs of people living with all types of dementia and their families and carers and provides support services, education and information. The helpline operates nationally from 9am – 5pm Monday to Friday excluding public holidays. A message service is avalilable outside of office hours. Leave a message and your call will be returned next working day. MND Victoria 1800 806 632 Promotes the best possible care and support for people living with Motor Neurone Disease.

Palliative Care Units

McCulloch House, Monash Medical Centre Clayton
03 9594 5320
A purpose built inpatient palliative care/hospice unit located at Monash Medical Centre.

Wantirna Health Palliative Care Inpatient Unit
03 9955 1341
A 32 bed specialist palliative care unit offering symptom control, end of life care, respite & assessment.

Peninsula Health Palliative Care Unit, Frankston
03 9784 8600
A purpose built facility that accommodates the inpatient Palliative Care Unit.

South Eastern Private Hospital
03 9549 6555
11 bed palliative care unit (Abelia) is supported by experienced nurses. Pastoral care also provided.

Peninsula Private Hospital
03 9788 3466
23 bed Acacia Cancer and Haematology ward – mixed ward of oncology, haematology, palliative.

St John of God, Berwick Hospital
03 9709 1414
Specialist palliative care unit comprising of 6 ensuited single rooms.

Ward D, Casey Hospital, Berwick
03 8768 1550
An acute medical and palliative ward

District Nursing

Bolton Clarke
1300 33 44 55
Formally known as the Royal District Nursing Service (RDNS), Bolton Clarke provides the after hours service for PCSE clients. You will be advised at Admission if you need to contact Bolton Clarke after hours service.

Kooweerup Regional Health Service
03 5997 9679

Local Hospitals

Casey Hospital
03 8768 1200

Dandenong Hospital
03 9554 1000

Frankston Hospital
03 9784 7777

Moorabbin Hospital
03 9928 8111

Monash Medical Centre (Clayton)
03 9594 6666

Peter MacCullum Cancer Centre
03 9656 1111

South Eastern Private Hospital
03 9549 6555

St John of God, Berwick Hospital
03 9709 1414

Wantirna Hospital
03 9955 7341