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4.2 Carer Services

 

Advocacy

 

 

The Office of Public Advocate

1300 309 337
www.publicadvocate.vic.gov.au
Level 5, 436 Lonsdale Street, Melbourne, VIC 3000

 

State Trustees

03 9667 6444
www.statetrustees.com.au
Provides a broad range of legal and financial services (legal wills, estate planning, probate, power of attorney and trustee services)

 

Elders Rights Advocacy

1800 700 600
www.era.asn.au
An independent agency funded by the Australian Government to provide advocacy services for people receiving Australian Government funded aged care services in Victoria.

 

Seniors Rights Victoria

1300 368 821
www.seniorsrights.org.au
Information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence.

 

Aged Care Complaints Commissioner

1800 550 552
www.agedcarecomplaints.gov.au
Free service to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.

 

Veterans’ Affairs Network (VAN)

1300 551 918
www.dva.gov.au/contact/van-state-office-locations#vic
Assistance for Veterans, widow(er)s and their families

 

Australian Charter of Healthcare Rights

www.safetyandquality.gov.au/national-priorities/charter-of-healthcare-rights
The key rights of patients and consumers when seeking or receiving healthcare services.

Counselling
beyondblue

1300 22 4636
www.beyondblue.org.au
24-hour telephone counselling service. Online and email counselling 7 days a week.

 

Lifeline

13 11 14
www.lifeline.org.au
24-hour telephone crisis support and suicide prevention.

 

National Carer Counselling Program

1800 242 636
www.carersaustralia.com.au
Carers Australia program: Provides short-term counselling. The Carers Associations in each state and territory also run local support groups

 

Australian Centre for Grief & Bereavement

1800 642 066
www.grief.org.au
Grief education and a range of consultancy services to develop and enhance the capacity of individuals, organisations and communities to deal effectively with loss.

 

GriefLine

03 9935 7400
griefline.org.au/
griefline.org.au/online-counselling-service
Griefline Community and Family Services listens, cares and supports people experiencing loss and grief at any stage in life. Includes online counselling service. Equipment and aids

Equipment and Aids
Coastcare Medical Equipment

03 9707 4955
www.coastcaremed.com.au
Rehabilitation and medical products for hire and sale. Accredited for DVA and SWEP. Equipment that can be provided quickly overnight: Shower chairs, Commode, Recliner chairs, Hospital beds.

 

Independent Living Centres Australia

1300 885 886
ilcaustralia.org.au
Offers advice on a range of products and services to help with aspects of day-today living, including mobility, sleeping, eating and transport Endeavour

 

Life & Care

9703 2900
endeavourlifecare.com.au
Provider of home health care equipment.

 

City of Casey

www.casey.vic.gov.au/community-services/disability-services/disability-services-directory/equipment-and-aids
City of Casey’s guide to programs and services for equipment and aids for people with disabilities.

Financial Support / Government Agencies
Financial Counselling Australia

1800 007 007
www.financialcounsellingaustralia.org.au
Information about financial counselling and help to find a qualified counsellor.

 

Centrelink

13 27 17
www.humanservices.gov.au/individuals/centrelink

 

Department of Veterans Affairs

13 32 54
www.dva.gov.au

Home Help
Your local council

PCSE can help you organise some Council community and in-home services

Home Modifications
Peninsula Health Domiciliary Care Referral

1300 665 781
www.peninsulahealth.org.au/services/services-a-e/aged-care/domiciliary-care
Home based assessment and maintenance program for frail, older and younger disabled people and their carers who live at home

 

Home Modifications Australia

02 9281 2680
www.moda.org.au
National peak and industry body that represents providers and promotes the benefits of home modifications.

 

mecwacare

1800 163 292
www.mecwacare.org.au
Provides in-home nursing and care throughout Melbourne’s southern & eastern suburbs.

Home Nursing
PCSE

Home nursing can be organised as part of your palliative care. Private services are also available

 

Bolton Clarke at Home Support

1300 33 44 55
www.boltonclarke.com.au
Provides a range of practical, flexible home care services covering nursing, home assistance, allied health & mental health.

Issue Resolution
Health Complaints Commissioner

1300 582 113
hcc.vic.gov.au
If you are not satisfied with your health service provider, you can raise your concerns with the Health Complaints Commissioner.

Living at Home Assessments
Council services

Your local council website
Cardinia, Casey, Greater Dandenong, Kingston Councils.
Living at home assessments assist people to explore a range of ways to live independently and remain active members of their community

Personal Care

 

Council carers

Cardinia, Casey, Greater Dandenong, Kingston Councils.
Your local council website

 

Alfred Care

www.alfredhealth.org.au

 

Baptcare

13 22 78
www.baptcare.org.au

 

MECWA

1800 163 292
www.mecwacare.org.au

 

Bolton Clarke at Home Support

1300 33 44 55
www.boltonclarke.com.au

 

 

 

Respite / short breaks

 

Commonwealth Respite and Carelink Centre Southern Region

1800 052 222 (BH)
1800 059 059 (Outside BH)
www.dss.gov.au/disability-and-carers/programmes-services/for-carers/commonwealth-respite-and-carelink-centres
Respite, practical and emotional support for carers in southern Melbourne.

Support groups
PCSE Carers Support Group

03 5991 1300
www.palliativecaresoutheast.org.au
Call PCSE for further information

 

Alfred Health Carer Services

1800 052 222
carersouth.org.au
Links to carer groups located in Melbourne’s south

 

Transport
Red Cross

03 8327 7700
[email protected]
Has disease specific volunteer transportation

Illness-specific organisations

 

Cancer Council of Victoria

13 11 20
www.cancervic.org.au
Communities of people affected by cancer that you can connect with online, by phone or in person Lines are open Monday to Friday, 9am to 5pm and staffed by experienced cancer nurses with oncology qualifications. Although staff are unable to give individual medical advice, they can talk about the effects of specific types of cancer and explain what will happen during processes like chemotherapy, radiotherapy or other cancer treatments

 

Dementia Australia

1800 100 500
www.dementia.org.au
Helpline email: [email protected]
Webchat: www.dementia.org.au/helpline/webchat
Dementia Australia advocates for the needs of people living with all types of dementia and their families and carers and provides support services, education and information. The helpline operates nationally from 9am – 5pm Monday to Friday excluding public holidays. A message service is avalilable outside of office hours. Leave a message and your call will be returned next working day.

 

MND Victoria

1800 806 632
www.mnd.asn.au
Promotes the best possible care and support for people living with Motor Neurone Disease.